FREQUENTLY ASKED QUESTIONS

HOW DO I GET MY SCRIPT REFILLED?

All prescription refills need an appointment with the doctor unless otherwise stated by your doctor. To learn more, please contact reception staff.

HOW DO I REQUEST A REFERRAL?

To request a referral, you will need to have an appointment with your doctor concerning the issue. If the issue is at all chronic or lost-lasting in nature, we recommend booking in for a GP Management Care Plan, as it is better for you and your wallet in the long term.

I JUST HAD A TEST DONE, HOW DO I GET MY RESULTS?

Most results will take from 1-3 days to get back to the doctor. Once the doctor has viewed them, they will send you a message to rebook regarding the results. Alternatively, you can rebook ahead of time to receive your results. This can be done either in person or over the phone.

CAN I CHANGE MY APPOINTMENT TO TELEHEALTH?

Absolutely! If you are unable to make it in person, just give us a call and we can change over your appointment for you as long as it is an applicable appointment type and you have been to the practice in person in the last 12 months.

I HAVE A PERSISTING ISSUE THAT I WANT TO SEE THE DOCTOR ABOUT, WHAT IS THE BEST WAY TO ADDRESS IT?

The best way to go about treating these chronic or persisting issues is to book in with our Chronic Disease Management Clinic (CDM). Through this, we are able to sign you up for a catered GP Management or Team Care Plan. These plans connect your with Allied health services such as Physiotherapists, Dieticians, and Psychologists. You are able to come in for a review every three months after the start date of the plan, with all visits Bulk Billed under Medicare.

I HAVE BEEN SEEN AT A DIFFERENT PRACTICE IN THE PAST, HOW DO I REQUEST A TRANSFER OF MY INFORMATION?

Simply ask our reception team and we will be able to print off a request form for you to sign.

MyMedicare

MyMedicare is a voluntary patient registration model. It aims to formalise the relationship between patients, their general practice, general practitioner and primary care teams. Find out who is eligible and how you can register.

Medicare safety nets

Medicare safety nets give you extra support if you have high out-of-pocket medical costs. Once you incur a certain amount of out-of-pocket costs for out-of-hospital medical services, Medicare gives you a higher amount back for the rest of the year.

My Health Record

My Health Record is Australia’s secure consumer-controlled national electronic health record system that contains an online summary of an individual’s key health information.

Aged care

Aged care provides support for older people to help with everyday living and other needs. We fund aged care services, help people to access them, and work with providers to deliver aged care programs.

Medical Costs Finder

A tool to find and understand costs for GP and medical specialist services across Australia.

Carer Gateway

Carer Gateway is an Australian Government program providing free services and support for carers.

My Script List

My Script List (MySL) is an aggregated list of a patient’s current active prescriptions and is a Department of Health conformant Active Script List (ASL) Registry. MySL has been created in-line with the Australian Digital Health Agency (ADHA) Conformance Profile and ePrescription Architecture.

About 1800MEDICARE

1800MEDICARE (1800 633 422) offers a free, 24/7 helpline where you can speak to a registered nurse about any health concern. You can also access key health information, electronic prescriptions and more through the 1800MEDICARE app.

After Hours Care

If you are a patient at Holmead Road Medical, you can arrange an after-hours review from one of our contractor doctors. They are available for after hour care between the hours of 6pm – 11pm Monday to Friday, excluding public holidays.

Please call Holmead Road Medical on 07 31887230 to be directed to this service.

Please be aware ALL after hour appointments through Holmead Road Medical will incur a private fee. Telehealth consults start at $300, and face to face consults $400.

Contact 13 HEALTH to speak to a nurse or:

Hello Home Doctor 134 100

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In keeping with the spirit of reconciliation, we acknowledge the Aboriginal and Torres Strait Islander people as the Traditional Owners of the lands. We wish to pay respect to their Elders – past, present and emerging – and acknowledge the important role Aboriginal and Torres Strait Islander people continue to play within our community.

Our practice welcomes patients from all walks of life, cultural backgrounds and the LBGTQ+ community.  Our aim is to promote an environment where everyone feels safe, respected, and comfortable in being themselves and expressing all aspects of their identities.