APPOINTMENTS

All consultations require an appointment. If you require an emergency appointment, please discuss your situation with our receptionists, we will do our best to fit you in with your usual doctor, however this may not be possible. Some appointments require time seeing both the nurse and the doctor, these may be more difficult to book online than over the phone or in person, because of this, we do recommend contacting our receptionists for assistance in finding the best fit.

NEW PATIENTS

We are currently accepting new patients at our practice.

We request new patients attend a 30 minute New Patient appointment following a brief meeting with one of our lovely nurses. These longer appointments assure you with the best possible care that we can provide.

BOOKING APPOINTMENTS

A standard consultation usually lasts 10-13 minutes, this allows time for the doctor to complete what is required prior to calling in their next patient. We rely on you to help ensure the doctor keeps to schedule. If you have more than one issue, or a complex medical problem that requires a longer appointment, please let reception know at time of booking. Examples of appointments that require a longer consultation are; more than one issue, skin checks, skin excisions, travel, pregnancy care, complex medical problems, driver’s medicals, mental health/stress, complete well women’s and men’s health checks and Workcover or other insurance matters.

Please note that skin checks, driver’s licence medicals and travel consultations require their own appointments, we cannot provide the information and care you deserve when these are booked as a single appointment with other issues.

Please also note that procedures will only be completed if a consultation has occurred with the treating doctor. No procedure including implant of uterine or arm long-acting hormonal contraception or skin excisions will be booked without prior consultation with the treating doctor.

Telehealth, or over-the-phone appointments can be substituted for most in person appointments, however, to be eligible for this service, you will need to have attended at least one in-person appointment at the clinic in the past 12 months. For more information about this service, please feel free to contact reception for more information.

AFTER HOURS AND SATURDAY APPOINTMENTS

We are open on Saturdays in limited capacity from 9am to 12. Unfortunately, due to the nature of the day, there are some appointment types that cannot be made. There is a higher billing schedule on Saturdays which covers all appointment types. Please find the billing schedule down below.

CANCELLATION LIST

As we all know, ones wellness cannot be scheduled and things are promised to pop up unannounced from time to time. If you call up on the day with an urgent request or need and there is no appointment available, we can add you to the days cancellation list. Please note that an appointment is not promised and that we will need to prioritise patients with more urgent needs. We will do our best to triage your needs, however if it is in your best interest, we will recommend either contacting emergency services or visiting our local Eight Mile Plains Satellite Hospital.

NEW PATIENT FORM LINK

FILL IN A NEW PATIENT FORM HERE

BOOK AN APPOINTMENT HERE

BOOK APPOINTMENT ONLINE HERE

We strongly recommend booking your appointment online for ease of accessibility and convenience. However, if some appointments are a bit more difficult to book or if you may need assistance, please feel free to reach out via phone or email to contact us directly.

FEES AND BILLING

Holmead Road Medical is a private billing clinic and payment is required at the end of your consultation, cheques are not accepted, and we prefer card payment over cash where possible.

As a private billing clinic we are able to spend more time with you.

Surcharges:

To cover surcharge fees incurred when you pay by card, (this includes: Debit, Credit, Visa, Mastercard, EFTPOS), this fee is automatically added at the time of paying your account. We only pass on the fee that we are charged. We do not profit from this surcharge fee.

Home Visits:

Homes visits are available for regular patients of the practice whose condition prevents them from attending the surgery. The decision to make the house call is made at the doctor’s discretion and patients must reside within a reasonable distance of the practice.

Please do note that fees may change from time to time, and although we do try our best to keep the website up to date with any changes, there is a chance of some discrepancy. Please call our reception team on 3188 7230 for current information if unsure. Prices are correct as of 16/01/25.

Please Note:

We ask that you respect our other patients and our clinic’s time and cancel your appointments with at least 24 hours notice. Failure to attend or cancel your appointments more than 24 hours in advance may attract a $88 non-attendance fee.

MY MEDICARE

My Medicare is an Australian government initiative to help create stronger links between patients and health professionals for better health outcomes.

This is a voluntary patient registration model that helps to formalise the relationship between patients and their health providers by offering perks such as new subsidised billing options for both patient and doctor.

To be able to register, you will need to be an Australian with either a Medicare or Department of Veterans’ Affairs (DVA) Veteran Card, having had at least 2 face-to-face appointments with a Doctor at our practice within the past 24 months. (This is reduced to one face-to-face appointment if you are in a remote location, with all eligibility requirements removed if you are experiencing any hardship including domestic and family violence and homelessness.)

If you hold both a Medicare and a DVA Veteran card, you can register with either, however you will need to fill out a registration form in person.

By registering at our practice, additional funding will become available to your healthcare provider, in turn helping to provide you with even better care.

To Sign up for My Medicare, you can either do so in person at the practice, online via the My Medicare website, or via Hot Doc.

To find out more, visit health.gov.au/mymedicare.

SIGN UP FOR MY MEDICARE HERE

SIGN UP FOR MY MEDICARE HERE

INDIGENOUS HEALTH

We acknowledge the traditional landowners of Australia, and we welcome all Aboriginal and Torres Islander people to our services.

About Indigenous Health

Many indigenous Australians experience poorer health than other Australians. This includes mental health problems and chronic diseases such as respiratory diseases, cardiovascular disease, diabetes, chronic kidney disease, trachoma and rheumatic heart disease.

Closing the Gap (CTG)

Improving the health of Aboriginal and Torres Strait Islander peoples is a national priority. CTG gives better access to Medicare and medicines, extra funded immunisations, access to annual preventative health assessments, co-ordinated care for Aboriginal and Torres Strait Islander people with chronic conditions and to help reduce the rate of smokers.

Our doctors provide primary health care for child and maternal health, arrange and manage support for people with chronic diseases, offer CTG enrolment for an eligible individuals, regular health checks and immunisations.

Australian aboriginal and torres straight island flags

HELPFUL INFORMATION AND FREQUENTLY ASKED QUESTIONS

HOW DO I GET MY SCRIPT REFILLED?

All prescription refills need an appointment with the doctor unless otherwise stated by your doctor. To learn more, please contact reception staff.

HOW DO I REQUEST A REFERRAL?

To request a referral, you will need to have an appointment with your doctor concerning the issue. If the issue is at all chronic or lost-lasting in nature, we recommend booking in for a GP Management Care Plan, as it is better for you and your wallet in the long term.

I JUST HAD A TEST DONE, HOW DO I GET MY RESULTS?

Most results will take from 1-3 days to get back to the doctor. Once the doctor has viewed them, they will send you a message to rebook regarding the results. Alternatively, you can rebook ahead of time to receive your results. This can be done either in person or over the phone.

CAN I CHANGE MY APPOINTMENT TO TELEHEALTH?

Absolutely! If you are unable to make it in person, just give us a call and we can change over your appointment for you as long as it is an applicable appointment type and you have been to the practice in person in the last 12 months.

I HAVE A PERSISTING ISSUE THAT I WANT TO SEE THE DOCTOR ABOUT, WHAT IS THE BEST WAY TO ADDRESS IT?

The best way to go about treating these chronic or persisting issues is to book in with our Chronic Disease Management Clinic (CDM). Through this, we are able to sign you up for a catered GP Management or Team Care Plan. These plans connect your with Allied health services such as Physiotherapists, Dieticians, and Psychologists. You are able to come in for a review every three months after the start date of the plan, with all visits Bulk Billed under Medicare.

I HAVE BEEN SEEN AT A DIFFERENT PRACTICE IN THE PAST, HOW DO I REQUEST A TRANSFER OF MY INFORMATION?

Simply ask our reception team and we will be able to print off a request form for you to sign.

CAN MY DOCTOR PRESCRIBE MY SCHEDULE 8 MEDICATION FOR ME?

A GP will only be able to prescribe your Schedule 8 Medication once they have submitted a form through the proper entities. This will not be immediate and may take up to a week for them to gain the ability to prescribe these medications. A good idea would be to call up reception and ask if the permission has come back yet before you book an appointment to renew your script.

MANAGEMENT OF PERSONAL HEALTH INFORMATION

Your medical records are private and confidential and only available to authorised members of staff. All information at Holmead Road Medical is managed in accordance with the National Privacy Principles of the Privacy Act available at www.privacy.gov.au/health.

MY HEALTH RECORDS

My Health Record is a secure online summary of your health information. Assisted registration is available at this practice, ask your doctor or receptionist at your next visit.

This practice can upload a health summary from your records to your My Health Record.

For further information visit www.myhealthrecord.gov.au

SUGGESTIONS OR COMPLAINTS

If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously.

Please use one of the following:

Phone: 07 3188 7230

Email: manager@holmeadroadmedical.com.au

Use the suggestion box.

Matters which are unable to be resolved within the practice may be referred to:

Office of the Health Ombudsman

Phone; 13 36 46 (133 OHO), email: complaints@oho.qld.gov.au

PO BOX 13281

George Street

Brisbane 4003